Privacy Policy

1. Introduction

5127 ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, industry, team size)
• Communications and correspondence with us
• Information you provide when booking a consultation

We also automatically collect certain technical information when you visit our website, such as IP address, browser type, and pages visited, using standard analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and booking requests
• Send you service-related communications
• Improve our website and service offerings
• Comply with legal obligations

We do not sell your personal information to third parties.

4. AI Processing and Data Handling

When we build AI agents for clients, we may process business documents, standard operating procedures, and other materials provided by the client solely for the purpose of training and deploying that client's AI agent.

We do not use client data to train general-purpose AI models or share client data across different client engagements without explicit written consent.

AI agent interactions are processed through third-party AI providers (e.g., Anthropic, OpenAI). We select providers with robust data handling commitments and do not knowingly engage providers that retain client data for model training purposes.

5. Data Sharing

We may share your personal information with:

• Service providers who assist us in operating our business (e.g., hosting, analytics, calendar scheduling)
• Professional advisors, such as lawyers and accountants, where necessary
• Regulatory authorities, when required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your information.

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information, where applicable
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at b@5127ai.com.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at b@5127ai.com.